Terms & Conditions
1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.
2. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530;
- Email Address: reservations@lionroars.com
3. Single Supplement:
- A single supplement, calculated at 30%, applies at all lodges except The Three where a single rate is stipulated.
- For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank & Kloof Street Hotels where the 30% supplement apply.
4. Rate Inclusions:
- Town Lodges: accommodation, breakfast, in-room tea and coffee
- Plett Quarter Apartments: accommodation only
- Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
5. Rate Exclusions:
- Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature
- Parking Fees: Paid parking applies at Kloof Street Hotel, Old Bank Hotel & Plett Quarter Hotel & Apartments. Parking rates are available on request.
- Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
6. Child Policies:
Singa Lodge: All ages welcome Selected Executive Suites accommodate 2 children (0-12yrs) or 1 child (13-17yrs) sharing with parents. Subject to rooms available at the time of booking. Children staying in a room by themselves will be charged adult rates.
The Robberg Beach Lodge: All ages welcome. Suite room types accommodate 2 children (0-12yrs) or 1 child (13-17yrs) sharing with parents Children staying in a room by themselves will be charged adult rates.
Plett Quarter Hotel: All ages welcome. Luxury Suites accommodate 1 child (0-17yrs) sharing with parents (subject to availability). Children staying in a room by themselves will be charged adult rates.
Plett Quarter Apartments: All ages welcome. No children under 16 years old to be alone in the apartment.
Franschhoek Boutique Hotel: (12-17yrs) Children under the age of 12 are prohibited. Luxury Rooms accommodate 2 adults only or 1 adult & 1 child. Children staying in a room by themselves will be charged adult rates.
The Three Boutique Hotel: All ages welcome. The Studio Suite and selected Luxury Rooms can accommodate 1 child (all ages).
Subject to rooms available at the time of booking. Children staying in a room by themselves will be charged adult rates.
Kloof Street Hotel: All ages welcome Luxury Suites accommodate 1 child (0-17yrs) sharing with parents (subject to availability).
Children staying in a room by themselves will be charged adult rates.
Old Bank Hotel: All ages welcome Suites accommodate 1 child (0-17yrs), sharing with parents (subject to availability). Children
staying in a room by themselves will be charged adult rates.
7. Check-In / Check-Out Time:
Check in: 2pm (Town Lodges) & 1-2 pm (Hlosi & Bukela)
Check in: 3pm (Plett Quarter Apartments)
Check-Out Time: 10am (Town Lodges and Apartments) & 11am (Hlosi & Bukela)
8. Apartments Breakages Deposit (Plett Quarter Apartments) : A damages/breakages deposit is required for all stays at Plett Quarter Apartments. This deposit is payable at the front desk upon arrival and will be fully refunded if no damages occur during the stay.
9. Group Bookings:In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be
classified as a group reservation for which separate terms apply.
10. Guide & Driver Room/s:
Group Definition: 6 Rooms or more constitutes a group
- For 6-11 Rooms booked: 1 Room at 50%
- For 12-17 Rooms booked: 1 Complimentary Room
- For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room at 50%
- For 24 or more Rooms booked: 2 Complimentary Rooms
11. Peak Season:
- Min Stay & Double Occupancy: Peak Season validity dates are reflected on the rate sheet, where it is applicable
- A minimum 2-night stay applies over peak season
- A room rate charge applies for single occupancy, except at Old Bank & Kloof Street Hotels where the 30% single supplement apply.
- Franschhoek Boutique Hotel: Minimum 2 night stay during weekends (Friday + Saturday) during High and Peak seasons
12. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only
13. Deposit/Payment Policy FIT:
- 30 Days prior to arrival: 100% Pre-payment
- All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
- 20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.
14. Cancellation Policy: TOWN LODGES
Valid till August 2025
- 29-15 days prior to arrival: 50%
- 14-01 days prior to arrival: 80%
- No Show: 100%
15. Cancellation Policy: HLOSI & BUKELA
Valid till August 2025
- 29-15 days prior to arrival: 25%
- 14-03 days prior to arrival: 50%
- 48 hours prior 80%
- No Show: 100%
16. Conservation Levy (per person per night)
- Adults: R210
- 3-11yrs: R105
- 0-2yrs: no charge
As of the 1st of June 2024, all bookings with a check in date from the 1st of September 2025, the Conservation and Community Development Levy will be applicable as follows:
- Adult visitors - R 230 per person per night
- Children under 12 years - R 115 per child per night
17. Lion Roars reserves the right to amend rates & terms without prior notice. E&OE
18. Rates are in South African Rand and include 15% VAT.17. No Tourism levy is charged at present.
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